FAQs
Quick answers for orders, payment, pickup codes, guest lookup, and support.
Orders
Browse products, add them to cart, enter your checkout details, and complete payment with Paystack.
Yes. You do not need an account to place an order or pay successfully.
Open My Account and use the guest order lookup with the same email or phone number used during checkout.
Payments
Payments are processed securely with Paystack during checkout.
Open Support or use your order reference in the receipt page. You can also contact WhatsApp support for quick help.
Pickup Code
Your pickup code appears after successful payment on the thank-you screen and receipt page.
Bring your pickup code and your order reference.
Support
Use Call Support, WhatsApp Support, or the SPK Assist help widget available across the store.
Call +233 558 808 0544 or use WhatsApp +1 983 212 4412.
Still need help?
You can contact support directly or open SPK Assist from the floating chat button.